Marsh Webinar Covers ‘Chaotic, Demanding’ Claim Management Process

• Acknowledging that “claims handling can be a chaotic and demanding process,” Marsh’s Worker’s Compensation Center of Excellence has posted a free, one-hour webinar that explores the most critical stages of a workers’ compensation claim from inception to resolution.
• Among the webinar’s key takeaways are:
• Timely and thorough investigation is crucial, involving gathering information from various sources and utilizing investigative tools, to support informed decision-making, employee recovery, and risk management.
• Accurate reserving is presented as critical for financial stability and effective claims management, requiring consideration of medical/indemnity costs, expenses, vocational rehabilitation, claim duration, state regulations, and historical data, with the potential for automated medical-only reserving leveraging data.
• Panelists include Marsh experts Dennis Tierney and Christine Williams; Claude Howard, VP Workers Compensation, Travelers; Suzanne McTeague, VP Client Services, Sedgwick; and, Suzette Tierney, Senior Director Claims, ADP TotalSource Risk Management.
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NH Supreme Court Reverses Compensation Appeals Board Decision on Death Benefits

• The Supreme Court of New Hampshire has reversed a decision made by the New Hampshire Compensation Appeals Board (CAB) in ruling that adding a dependent to a workers’ compensation death benefits claim does not require a separate claim to be filed.
• The Appeals Board had denied a widow’s request to be added to the list of dependents for the allocation of workers’ compensation death benefits.
• The Board based its decision on the determination that the widow’s request constituted a separate and additional claim for death benefits, which was barred by the statute of limitations.
• The high court ruled that the state’s workers’ compensation law sets no time limit for the dependent of a deceased employee to request allocation of benefits under an open death benefits claim.
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Gallagher-Assured Partners Tie-up Delayed by Regulator Query

• The proposed acquisition of AssuredPartners by Arthur J. Gallagher & Co. has been pushed to the second half of 2025 so that the latter can respond to a second request for information from federal officials related to the $13.45 billion deal in the middle-market agency space.
• Illinois-based Gallagher announced in December it had agreed to acquire AssuredPartners as it seeks to expand the U.S. middle-market property/casualty and employee benefits space.
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